Deliver premium experiences across the complete guest journey
Premium Valet provides seamless end-to-end valet parking, parcel concierge and facility-integrated experiences for any destination.
We drive exceptional and personalised service across the complete guest experience journey through our cloud-based valet management platform that seamlessly connects with a customer-facing app your customers use to engage with your business.
Our flexible, ready-to-use platform provides real-time data across all your third-party integrated facilities, placing visibility and control in the hands of your workforce.
For your team
Digitise your workflow
Go paperless and transition from a manual to an automated system for improved workforce efficiency.
Centralise vehicle management
Centralise vehicle and staff movement logs and all services and charges recorded against each vehicle.
Grow and protect customer data
Build a database of important customer information safely stored with Amazon AWS high-security data centre and cloud IoT.
Gain immediate visibility
View real-time data of your total valet parking status, including vehicles awaiting parking or pick up, to guide resource utilisation. All at a glance.
Optimise workforce planning
Redirect time savings toward greater personal service or data-based roster improvement with reports on actual traffic movements and peak times.
Mobilise role agility
Staff self-manage workflows with assigned roles and handheld devices, improving speed and freeing up the controller.
Prepare vehicles in advance
Our platform enables advanced customer vehicle pick-up requests reducing customer queue time.
Investigate damage and service claims
Access time-stamped photographic evidence of the state of each vehicle on arrival, along with details of vehicle movements and customer requests.
Keep customers loyal
Capture customer names and license plates for smoother repeat visits, allocating discounts and loyalty programs.
Enable marketing communications
Communicate with customers via SMS broadcast for marketing purposes, reminders and alerts.
Integrate and customise tenant services
Direct SMS additional service providers, such as car wash or dry cleaning service, of a guest’s arrival.
Analyse service performance
Know your customer usage based on service history, metrics reports, and customer details.
Improve financial control
Solve shrinkage effectively with improved financial control and comprehensive audit trails.
For your customers
Digitise tickets
Customers enjoy a simple, paperless experience with SMS messaging instead of a ticket.
Easily accessible web app
Customer requests are sent from our mobile web app via a few quick taps in their SMS link.
Drive brand equity
Your web app can come fully branded to drive positive brand association at every touchpoint.
End-to-end parcel valet
Customers can request parcel valet services, where the entire transaction, from placement of request to delivery, is recorded on your platform.
Simple vehicle request
Customers can notify your valet workforce in advanced vehicle pick-up and change of mind.
Quick mobile payment
Accept quick, convenient, contactless payments directly from a customer’s mobile.
The technology
Cloud-based device-agnostic platform
Our cloud-based platform connects with site wireless networks, 3G, and 4G and supports Android, IOS and Windows devices.
Low or no set-up and infrastructure costs
Implement into your team quickly with our low set-up and zero infrastructure cost. Our platform is ready to go, we can supply all the equipment, or you can use your own.
Scaleable AWS hosting — built for integrations
Our scaleable AWS-hosted platform enables our client to integrate third-party systems such as booking, payments and existing parking systems to meet destination needs.
